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Acceptance of Orders

When you place an order with us we send an automated electronic confirmation. This does not constitute final acceptance and at any time prior to charging your credit card we reserve the right to cancel your order.

Freight, Insurance, and Tax

Our prices as quoted include freight. Prices advertised by our online shop woolskin.co.nz may vary from those charged in our retail store. To check relative prices please feel free to call or email us.

15% GST (Goods and Service Tax) will be deducted automatically when we send outside of New Zealand.


In most circumstances goods will be despatched within two working days, of receipt of the confirmed order. If there is any delay, we will be in contact.

Return/Refund Policy

If for any reason you are not satisfied with a purchase you may return it to us in original condition within 10 days of delivery and we will exchange it, replace it, or refund you by crediting your card.

(Here is an example that we can not give refund. Some customers wear or use a product for a couple of days and then return it for a refund, the product will be considered not in original condition and no refund can be offered.)

Products described as made to order can only be exchanged or refunded in the event of them being faulty.

We recommend insuring the parcel, as we are not responsible for items lost or damaged during shipping. We will complete the refund or exchange as soon as possible after the returned item has been received.

Incorrect goods ordered may be exchanged but Woolskin Company are not responsible for the return postage charges or any additional postage for the replacement goods. If we have made an error or caused a problem, we will pay for the return postage. All exchanging products must be returned in original condition, unless return is due to defective materials or workmanship, not normal wear and tear

Return address:

Returns – Woolskin Company

P O Box 56-215

Dominion Road

Auckland 1446

Ph: 09 379 2460

Email: [email protected]

Insurance Claims

All Parcels are insured. Customers are indemnified against loss or damage of goods in transit subject to the following conditions:

Damaged parcels – If after due process the relevant postal authorities accept liability for the damage we will then refund the full purchase price of the goods. Procedures will vary depending on your country but you should never accept delivery of any parcel you suspect may have been damaged without first receiving written confirmation of the condition of the contents from the postal authorities or their representatives. To do so will almost certainly void your right to compensation.
Lost Parcels – Reimbursement for lost parcels shall occur at the earlier of either the time NZ Post receives confirmation of loss from the postal authorities of the customer’s country, or in the case where no response is forthcoming from these authorities when a period of three months has elspsed from the date of our notification of non-delivery.